RETURN AND EXCHANGE POLICY
We offer a full refund or exchange if you change your mind within 14 days of purchase.
For returns or exchanges, please email us with your original order number. Our friendly staff will assist you to proceed with a return and exchange process.
Please allow up to 5 -7 business days for your order to be returned or exchanged. Once your refund or exchange has been processed, you will receive a return confirmation email and the refund will be processed in the next 7 business days.
Please be aware that：
Earrings cannot be exchanged or returned due to hygienic reasons and health regulations unless it's faulty.
Sale items and flash sales items are not eligible for returns while we happy to exchange or turn it into store credit for you.
Customer is responsible for the return & exchange shipping costs.
MOJO.STUDIO use Australian Express Post service to ensure a smooth delivery.
Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped the following business day.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
All of our jewellery is created with the finest ethically sourced materials. Each piece is made from precious metals and plated with 18k gold.