COMMENT QUERIES

 

 

RETURN AND EXCHANGE POLICY

We offer a full refund or exchange if you change your mind within 14 days of purchase.

For returns or exchanges, please email us hello@mojostudio.com.au with your original order number. Our friendly staff will assist you to proceed with a return and exchange process.

 

Please allow up to 5 -7 business days for your order to be returned or exchanged. Once your refund or exchange has been processed, you will receive a return confirmation email and the refund will be processed in the next 7 business days.

 

​Please be aware that:

  1. Earrings cannot be exchanged or returned due to hygienic reasons and health regulations unless it's faulty. 

  2. Sale items and flash sales items are not eligible for returns while we happy to exchange or turn it into store credit for you.

  3. Customer is responsible for the return & exchange shipping costs. 

 

 

 

SHIPPING POLICY

MOJO.STUDIO use Australian Express Post service to ensure a smooth delivery. 

Orders placed from Monday to Friday by 12:00 AEST will be processed and shipped the following business day.

 

Orders placed on weekends and public holidays will be processed and shipped two business days later.

 

PRODUCT INFORMATION

All of our jewellery is created with the finest ethically sourced materials. Each piece is made from 

18k high quality gold vermeil, set on 925 sterling silver.

 
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